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Welcome to A.I.'s
Weekly Newsletter
E-Business’s Best Friend: eCRM
By Cameron Brown
From
Ebay to the smallest home-operated start-up, e-businesses of all
sizes struggle to accurately answer a common question: who are my
customers? If you can’t answer that question, chances are you’re
also in the dark about the following questions.
Read
Telesales Just Got Easier!
By Mike Palman
Your
sales structure for outbound calls can be summarised using the well
know acronym AIDA (Attention, Interest, Desire, Action) we will
explore at a high level what should be happening during a
telemarketing call.
Read
What Level Of Telephone Sales And Customer
Service Do You Provide?
By Virden Thornton
Using
the telephone as an effective sales and customer service tool begins
before you ever pick up the receiver to answer the telephone or make
an appointment or sales call. When you reach for a ringing
telephone, you need to put a smile on our faces and then greet
people with the same enthusiasm you’d show them in-person.
Read
Phone Tips To Get Things Done: Professional
Phone Skills
By John Robertson
It
happens all the time, you hear someone over the telephone and you
make a generalization about the person you are speaking with. It may
not be fair and it is akin to judging a book by its cover, but it's
true nevertheless.
Read
7 Cold Calling Secrets Even The Sales Gurus
Don't Know
By Ari Galper
More
and more e-mails are arriving in my in-box from people who hate cold
calling. Here's what they're saying:
Read
Doesn't Anybody Work Here? Nametags Impact
Employee Communication
By Scott Ginsberg
Walmart
was the first business to require all its employees to wear
nametags. (There's a surprise!) Sam Walton created this initiative
because he wanted his customers to "get to know the people they
bought from."
Read
8 Critical Steps to Establish a Customer
Service Culture
By Anthony Mullins
“Every
company’s greatest assets are its customers, because without
customers there is no company,” --Erwin Frand
During our recent weakened economy,
many businesses have seen declining revenues and declining budgets.
Declining budgets often lead to reduced staff levels and diminished
services. To me, this does not make sense. I believe that it is
during the down times, when service should be at the forefront and
retention of loyal customers even more of a focus.
Read
How to Provide Instant Customer Service
By Graham Jones
Customer Service Is More Than Just Being Nice
To People
By Jo Ann Kirby
When the Customer Demands: "Give a Discount or
Lose the Order"
By John Di Frances
Entrepreneurial Excerpt from a Speech to Small
Business
By Lance Winslow
Leadership Attributes for Business
Success
By Greg Roworth
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