How to win friends and influence people over the telephone. Get the desired
results from any telephone interaction, whether it's keeping customers happy or convincing them
to buy what you're selling.

This book covers much more than good telephone etiquette. It shows how to project the best
telephone image for your company. Establish instant rapport by demonstrating a sincere interest
in your customer's needs. Find out how to:

* Answer the telephone professionally

* Communicate clearly and convincingly

* Listen to your customer so you know what he or she really wants

* Identify verbal cues to help you ask the right questions

* Answer questions effectively

* Project a positive voice attitude

* Present polished telephone manners that show your are confident and competent

And much more!

With the cost of personal sales visit to an industrial customer at well over $200, almost all salespeople now make at least some use of the telephone to save time and money. The main purpose of Successful Telephone Selling in the '90s, however, is not to talk about reducing expenses but to show how to increase your sales production dramatically by using the telephone. A gold mine of practical guidance and information, this book divulges the methods that work for the top telephone salespeople in the country -- methods that can guarantee your own success.

DCD Publishing presents RING UP PHONE SALES. Designed for trainers, managers and sales professionals who use the phone to sell and communicate, RING UP PHONE SALES is a perfect sales training complement. Corporations across America will benefit from this audio tape. Radio veteran Bill Burton from Burton Productions was hired to narrate this project. His steady voice helps the listener to understand the techniques and strategies of selling on the telephone. Dan Coen, a marketing, telesales and management trainer and industry leader co-wrote the book with Mr. Burton, based on Mr. Coen's textbook FRIENDLY PERSUASION. We feel RING UP PHONE SALES is a perfect addition to every training library. Telesales professionals, customer service members, sales representatives in any industry, managers and trainers all can learn from RING UP PHONE SALES, and incorporate it into their training.

Description:
Build A Powerful Telephone Sales Presentation with RING UP PHONE SALES!

Ring Up Phone Sales teaches telephone sales professionals the techniques to communicate using the telephone. This audio book tackles real-life telesales scenarios in a clear and entertaining style. Learn key telephone sales strategies such as:

Asking Questions
Building Relationships
Handling Objections
Selling Benefits
Establishing Credibility
Closing Sales
Much, Much More

Ring Up Phone Sales is easy to follow. It delivers comprehensive step-by-step telephone sales training in a concise format. Real-life telephone challenges are presented in this stimulating, audio book format. Best of all, managers, trainers and professionals can incorporate RING UP PHONE SALES into their training package.

Ring Up Phone Sales is ideal for sales professionals, call center managers, telesales representatives and trainers. It is based on the telephone sales training book Friendly Persuasion: Dynamic Telephone Sales Training and Techniques For The 21st Century.

click for top